Refund & Supporter Policy

This policy explains how voluntary one-time contributions, monthly supporter subscriptions, cancellations, and consulting refunds work. It forms part of our Terms of Service.

One-time contributions

Keepsake is free to use during early access. One-time contributions are voluntary and support ongoing development.

A one-time contribution:

• is a single payment, not a subscription;
• is not payment for a specific deliverable, feature, or support commitment;
• does not unlock paid features; and
• does not create a renewal obligation.

We do not normally refund one-time contributions after they are made, except where required by law or where the payment was made in error. If you paid by mistake or believe there is a problem, contact us and we will look into it.

Monthly supporter subscriptions

A supporter subscription is an optional recurring payment that helps fund Keepsake development. The subscription is $10 per month and is charged automatically each month until cancelled.

A supporter subscription:

• renews automatically each month;
• does not unlock paid features or guarantee specific benefits today;
• can be cancelled at any time using the subscription management link in your Stripe receipt or by emailing us; and
• stops future charges when cancelled.

Cancellation does not automatically refund the current billing period. We may refund a charge where required by law or where the payment was made in error. If we add supporter benefits later, we will publish the details before they take effect.

Consulting services

Consulting engagements are governed by the applicable proposal, statement of work, or written confirmation.

Unless agreed otherwise:

• a project can be cancelled or rescheduled with reasonable written notice;
• work performed up to the date of cancellation remains payable;
• non-refundable third-party costs already incurred remain payable; and
• any prepayment for work not performed will be returned or credited.

How to request a refund or cancel

Email [email protected] with:

• your name and the email address used for the payment;
• the contribution, subscription, or service concerned;
• the date and amount of the payment; and
• whether you are requesting a refund or cancelling a supporter subscription.

We aim to respond within two business days. Approved refunds are sent back through Stripe to the original payment method. The time it takes for the money to appear depends on your bank or card issuer. Cancelling a supporter subscription stops future charges but does not by itself refund the current period.

Consumer rights

Nothing in this policy excludes or limits rights that cannot be excluded or limited by law, including mandatory consumer protection rights in the Czech Republic and the European Union. If you believe a statutory withdrawal or refund right applies to your payment, contact us and we will assess the request.

Contact

Questions about a contribution, supporter subscription, or refund? Email [email protected].